Multi Vendor Support Services

Multi Vendor Support Services (MVSS) is an independent, leading multinational maintenance service provider for enterprise IT platforms, delivering a range of maintenance solutions geared around supporting and extending the life cycle of infrastructure with efficient, responsive, and proactive services.

MVSSʼ focus is to improve bottom line cost savings for partners/end-users, whilst improving SLAʼs. MVSS achieves this by focusing on level 2/3 support services as a business rather than as a means of selling more hardware.

MVSS’ solution provides a competitive edge in terms of pricing on both current and legacy equipment to ensure Partners are able present customers with a consistent value proposition and significant value. Backed by a deep knowledge base and decades of experience, our senior team of certified engineers work collaboratively to ensure service level agreements are always met and most importantly, partners require minimal effort before an engineer is deployed onsite. MVSS assists our partners to reduce complexity of managing Open System IT Infrastructure by providing unified access to;

- Open System Level 2/3 technical support

- Fully tested OEM spare parts supply/management

- Partner engineer training

- Proactive/predictive system health monitoring

- Parts located globally to meet fix targets.

Multi Vendor Support Services, working with recognized industry leaders, enables the delivery of hardware and software maintenance into business critical IT environments, assisting our clients and their customers to achieve sustainable growth in business efficiency and profitability.

**Geographic Coverage**

MVSS has built a set of contracted alliances, which now provide our Asia Pacific regions with enhanced and multiple resources of support across a wider range of platforms and products.